Last updated: May 2026
1. Introduction
This Privacy Policy explains how Holistic Better You collects, uses, stores, and protects personal information when you use holisticbetteryou.com, contact us, book a consultation, sign up for email content, or interact with our services.
This policy should be read together with our Cookie Policy, Disclaimer, and Terms and Conditions.
2. Who We Are
This website is operated by Dace Laua, trading as Holistic Better You, based in Folkestone, Kent, United Kingdom.
For the purposes of UK data protection law, Dace Laua / Holistic Better You is the data controller for the personal information collected through this website and related services.
Contact: dace.laua@holisticbetteryou.com
3. Personal Information We Collect
Information you provide directly, including:
- Your name
- Your email address
- Your phone number, if provided
- Your message or enquiry details
- Information submitted through contact or consultation forms
- Information provided when booking a consultation
- Information provided when signing up for a free resource, newsletter, or email series
- Any personal information you choose to share during communication with us
Health and wellness information
Because Holistic Better You provides holistic wellness, nutrition, and bioresonance-related services, you may choose to share information about your health, lifestyle, symptoms, diet, supplements, medical history, wellbeing goals, or personal circumstances.
Health-related information is treated as special category data under UK GDPR and receives additional protection. We only collect health or wellness information where you voluntarily provide it, such as through a consultation enquiry, form, email, or consultation session.
Please do not provide health information unless you are comfortable for us to use it for the purposes described in this Privacy Policy.
Automatically collected technical information, including:
- IP address
- Browser type and version
- Device type
- Pages visited
- Approximate location based on technical data
- Time and date of visit
- How you interact with the website
This may be collected through Google Analytics, cookies, or website security and performance tools.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to your enquiries
- Process consultation requests
- Provide holistic wellness support
- Send you free resources you requested
- Send newsletters or email updates where you have opted in
- Manage bookings, appointments, and communications
- Personalise consultation discussions based on information you provide
- Improve website content, layout, and user experience
- Monitor website performance and security
- Keep appropriate business and communication records
- Comply with legal, tax, accounting, or regulatory obligations
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Legal Basis for Processing Your Data
Under UK GDPR, we must have a lawful basis for using your personal data.
Consent — where you sign up for a newsletter or free resource, agree to receive marketing emails, accept non-essential cookies, or voluntarily provide health-related information for the purpose of a consultation or wellness enquiry. You can withdraw consent at any time.
Contract — where it is necessary to provide a service you have requested, such as arranging or delivering a consultation.
Legitimate interests — for responding to enquiries, improving website performance, maintaining website security, and keeping business records.
Legal obligation — where required to comply with legal, tax, accounting, or regulatory obligations.
6. Special Category Health Data
If you choose to share health-related information with us, this may be considered special category data under UK GDPR, which requires additional protection and an explicit condition for processing.
Where we process health-related information, we rely on your explicit consent and the fact that you voluntarily provided the information for the purpose of receiving holistic wellness support.
You may withdraw your explicit consent at any time by contacting us. However, this may affect our ability to provide personalised wellness support.
We do not use health information for advertising, profiling, automated decision-making, or selling to third parties.
7. Email Marketing
If you sign up for our newsletter, free resource, or email series, your name and email address will be stored and processed using MailerLite.
We will only send you marketing emails where you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
8. Third-Party Services We Use
- Google Analytics — anonymised website visitor behaviour analysis
- MailerLite — email subscriptions and communications
- WPForms — contact and consultation form submissions
- CookieYes — cookie consent management
- WordPress, Elementor, plugins, hosting, and security tools — website operation and maintenance
- Coral Club — product links redirect to gb.coral.club, which operates under its own privacy policy
Holistic Better You is not responsible for how third-party websites process your personal data once you leave holisticbetteryou.com.
9. Cookies and Analytics
This website uses cookies and similar technologies. Non-essential cookies are only used where you have given consent. For more information please see our Cookie Policy.
10. Sharing Your Personal Information
We do not sell, rent, or trade your personal information. We may share limited personal data with trusted service providers where necessary to operate the website, provide services, or comply with legal obligations.
We may also disclose information where required by law, regulation, court order, or another lawful request.
11. International Transfers
Some third-party service providers may process or store personal data outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate safeguards in accordance with UK data protection requirements.
12. How Long We Keep Your Data
- Contact form and enquiry data — up to 2 years
- Consultation-related records — up to 6 years
- Email subscriber data — until you unsubscribe or request deletion
- Analytics data — kept in aggregated or anonymised form
- Financial or transaction records — up to 6 years where required for tax or accounting purposes
You can request deletion of your personal data at any time, subject to any legal or legitimate business reasons to retain certain information.
13. How We Protect Your Data
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of online transmission or storage is completely secure.
14. Your Rights Under UK GDPR
You may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent at any time
- Request transfer of your data where applicable
- Complain to the UK Information Commissioner’s Office
To exercise your rights contact us at dace.laua@holisticbetteryou.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
15. Children’s Privacy
This website and its services are intended for adults aged 18 and over. We do not knowingly collect personal information from children.
16. Links to Other Websites
This website may contain links to external websites. We are not responsible for the privacy practices, content, security, or policies of external websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.
18. Contact
Holistic Better You Operated by: Dace Laua Location: Folkestone, Kent, United Kingdom Email: dace.laua@holisticbetteryou.com Website: holisticbetteryou.com